FAQ ★ Superbude Altona Paradise

QUICK QUESTIONS

How can i reach you?

Please email us to

[email protected]

What does an overnight stay in the hotel cost?

An overnight stay in the double room starts at €79. The prices vary depending on the booking period, rate type and day of the week - as with all hotels! One thing is for sure, the best prices are always available directly from us on our website!

Do you have meeting rooms?

Yes, we have two conference rooms, some really cool ones! If you are looking for a suitable and relaxed event location, then get in touch!

What if I want to change my booking?

No problem at all. We have a friendly cancellation policy and you can change or cancel up to 24 hours before check-in (depending on availability). Watch out in case of prepaid rates and group bookings, which have slightly different conditions. Check your booking confirmation, it's written on it.

Where is the Superbude Altona located?

The hotel in Altona is located at Paul-Dessau-Straße 2, right next to the site of the old gas works. The proximity to the Altona long-distance train station, as well as the good connection to the local transport network, ensure that you can fly out quickly in all directions.

From the Altona train station to the main train station, for example, it is 12 minutes, to the Landungbrücken 10. We have bicycles and scooters available for hire - nothing stands in the way of the City Tour, no matter which way!

Hotel with breakfast?

Of course! Every day there is a healthy, seasonal, and sustainable buffet served. You can find all information here. If you have a special request, just contact the reception, we will do our best!

Is the Superbude a hotel or a hostel?

We don't want to commit ourselves completely, because we believe that the two together make the best mix! We combine the comfort of a hotel with the vibe of a hostel and then add the feeling of being at home. Spend time together and meet cool people in our public areas, at our cool events and then enjoy the peace and comfort in your own room - plus the self-service concept based on trust. Welcome to the Superbude Paradise!

Where can I park?

Sure thing! We even have e-charging stations. You can find all information about parking & arrival HERE.

All you need to know...

Check-In & Check-Out

We promise that your room is ready by 3 pm however, sometimes you get lucky and can move into your room beforehand. If not you are still lucky because, you are very welcome to store your luggage until your room is ready as well as after checking-out. By the way, you have until noon to leave your room.

If you just can´t get enough and want to stay until 10 pm in you room you can book a full day check-out upon availability. Get in touch +49(0)40 855 07 0

Breakfast from 7 am until 11:30 am

For € 16 per person, you get a variety of juices, coffee and tea, a delicious buffet with muesli, fresh fruit and vegetables, rolls, waffles for self-baking and delicious bread. Eggs, different sorts of cheese and meat, sweets and our legendary and monthly changing dip. Vegans don´t worry, we kept you in mind - Yummy!

Due to ongoing regulations, our Kitchenclub has only a limited number of seats available. We organized additional space to sit in our Lobby as well as the yard.

Lobby & Bar

Our fridges are open around the clock. Whenever you feel like a drink, go ahead and get what you want. If you fancy something fancy, check out the cocktails at the bar.
In our lobby there are games, an iMac Station, interesting magazines, and books so that nobody gets bored. You can get very comfortable here in case of Hamburger “schmuddel” weather.

Can I bring my dog?

Bring your friend along!

In your room
Please make sure your hairy friends are not lying on the beds. If you are staying with us for several days, please let our reception know if the dog remains in the room so that the housekeeping can be informed if necessary. Please let your dogs "communicate" in an appropriate volume.

In the public spaces
Your dear companions are, of course, always welcome in the Kitchenclub. Please make sure that they are kept on the leash.

At breakfast, please ask your table neighbours, if they agree with your "animal accompaniment".

If you walk around the house (outside), we would like to ask you to remedy all the remedies professionally.

Our staff is happy to recommend parks and spaces to go to with dogs.

Accommodation for dogs in the room costs €7 extra per night.

Can I book without a credit card?

Sure, if you register on our website you can make a guaranteed booking without a credit card. Additional goodies are also included when you register…

Or just call us: 0049 (0)40 80 79 15 82 0

How do I pay on the day of departure?

If you not have already paid you are free to choose to pay with credit or debit card or cash. Unfortunately we can not accept corn or goats as alternative payment - we are very SORRY about this inconvenience.
We like it a lot if you pay cash or with a debit card. Nevertheless, we also accept all other, above mentioned payment methods.

Can I store my luggage?

Yes, of course - at the reception.

Are there lockers?

Yes, we have lockers (for free). Just come by the reception with your luggage, and we are happy to help out.

I fell in love with you. What now?

If you fall in love with us we will blush… and then we will love you back and smile!

If you want to come visit frequently, contact Klaas [email protected] and he will make you an irresistible offer.

Self service based on trust - for real?

Sure, why not?! We think it is much more convenient and quicker for you to simply grab your drinks and snacks by yourself. If you want a cocktail or wine, the receptionists will help you out.

We have fridges and a snack box in the lobby. You can prepare your food in the Kitchenclub. Just let us know what you have and we will put in on your room!

If the staff at the reception is super busy you can also grab the ´shopping to your bude´paper and write down what you take and hand over the paper later.

Do other Superbude hotels exist in other cities?

Yes! Finally! We opened in 2021 our first Superbude outside of Hamburg in the beautiful city of Vienna, directly at the Prater. Click here for more informations.

I am not 18 yet, can I still come visit Superbude?

Of course, you can. Just send us a signed consent form from your parents. Download the document here.

Do I need a hostel ID card?

No, we are not a hostel like that…

Do you have WiFi?

Word up! It is 4 free, fast and easy to log into.

find superspot
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have fun with 3072 kbit/s

How can I reschedule or cancel my booking?

If you want to reschedule or cancel your stay at Superbude you can do it with your personal login. There you have the option of editing or cancelling your reservation.
If you don't have an account here please give us a call at:

Altona: +49(0)40855070

In case you have booked online via travel agencies such as booking.com you have to edit or cancel your booking at that certain platform.

Kein Bett für Nazis?

Unsere Bude bleibt bunt! Dieses Statement beschreibt bei uns eine grundsätzliche Haltung, die wir auch noch mit „Kein Bett für Nazis“ erweitern, denn in unseren Buden ist kein Platz für Diskriminierung in jeglicher Hinsicht, was insbesondere Personen einschließt, die die Ansicht vertreten, Menschen mit unterschiedlicher Herkunft hätten in unserem Land nichts zu suchen. Nazis vertreten die nationalsozialistische Ideologie – diese lehnen wir komplett ab! Und gerade heutzutage finden wir es, auch als Unternehmen, wichtig sich klar zu positionieren. Und das tun wir! Zum Beispiel mit unseren Aufklebern: Kein Bett für Nazis!

Klar, können & wollen wir das beim Check-In nicht kontrollieren, aber die Botschaft sorgt ja hoffentlich schon dafür, dass die Menschen, die sich angesprochen fühlen oder sich damit eben nicht identifizieren können, im besten Fall gar nicht erst vorbeischauen.

PEACE!

Booking conditions

Guarantee conditions:

Booking without credit card

Trust is a core element of Superbude. Therefore, login guests need no credit card for their booking. But please note to give us a call if your arrival is later than 6 pm. Otherwise, we reserve the right to resell the room.

Guaranteed booking

The credit card is just for guarantee. You can pay on site. Check-In is also possible after 6 pm.

Cancellation policy:

General

The room can be cancelled at no charge until noon one day prior to arrival. Afterwards we will charge 90% of the first night if we are not able to resell the room. In case of no show the claim of the following nights shall be waived. Please understand, that the cancellation conditions may vary at certain high dates.

Themed rooms

The room can be cancelled at no charge until noon seven days prior to arrival. Afterwards we will charge 90% of the first night if we are not able to resell the room. In case of no show the claim of the following nights shall be waived. Again, cancellation conditions may vary at certain high dates.

Is Superbude wheelchair accessible?

If you would like information on mobility in our homes, please call us.

We are happy to discuss your wishes and needs with you and try everything we can to ensure a great stay!

Altona: +49 40 855 07 0

What are the receptions hours?

We are always here for you. Our reception is open 24/7!

What is this tourism tax thing?

Since 1 January 2013 the culture and tourism tax has been invented in Hamburg. This is calculated per person.

Mandatory registration in Germany. Why?

In Germany there is a compulsory registration law. That is why we have to collect all your details when you check-in at Superbude.

Do I have to bring linen, a hairdryer and towels?

No, we have everything you need…!

How can I edit my user profile?

You want to edit your profile? No problem, we will do that for you! Email us to [email protected] and let us know what you want to change.

If you want to break up we will be sad and might ask for the reason(s). If we can not convince you to stay, we will also take over the task and delete your profile.

I still have questions - what now?

You can google a lot and see what happens… but we suggest you contact us! Either one of our staff or email us, give us a call – feel free!

Check out our tips regarding hotspots of the city here!

For personal tips just come downstairs – you are welcome!

Travelling by bike?

If you are travelling by bike, you can park it in front of our door. There you will find a few bike racks. Please make sure that your bikes are insured by yourself (household contents insurance). The Superbude accepts no liability!

Should all be occupied, just look around in the surrounding area. There are lots of possibilities. If someone does not want to leave his beauty on the street just let us know. We will certainly find an inhouse solution.

Do you have bikes to rent?

Sure! For12 € per day you can rent one from us. But you can not reserve it - first come, first serve!

Do you have baby beds?

For sure! We provide both baby beds and condoms free of charge . decide for yourself!

You can add baby beds for your little ones during the booking process.

NEWS-ROCKET

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