The Contract Terms of Superbude

The following contract terms of Superbude consist of the following components:

• General Terms and Conditions for the Accommodation Agreement of Superbude, the House Rules of Superbude, as well as the Digital House Rules of Superbude
• These contract terms apply when you book a room in one of the Superbude hotels, regardless of the manner in which this is done – i.e., via superbude.com, by telephone or by other means.
• General Terms of Use for the online service at Superbude.com
• The general terms of use for the online service at Superbude.com apply if you create a user account on our online service. Depending on whether you book your room without using the benefits of a user account, whether you book your room and create a user account on our online service, or whether you first create a user account without booking a room, parts or all of the following contract terms will apply to you.
• The joint contract terms set out above apply both to the General Terms and Conditions for the Accommodation Agreement of Superbude, the House Rules of Superbude and the Digital House Rules, as well as to the general terms of use for the online service at Superbude.com.

I. Joint Contract Terms

1 Scope of the Following Contract Terms
1.1 The following provisions apply to all services provided in connection with the rental of hotel rooms by Superbude (“General Terms and Conditions for the Accommodation Agreement of Superbude”) as well as to the use of the online service at https://superbude.com/ (“General Terms of Use for the online service at Superbude.com”).
1.2 Within their scope, the following provisions apply exclusively. This means that any provisions of the customer that conflict with or deviate from these provisions shall not become part of the contract, even if Superbude performs its services with knowledge of conflicting or deviating provisions. This shall only be different if Superbude has agreed to the conflicting or deviating provisions in writing.
1.3 These General Terms and Conditions are available to the customer electronically upon conclusion of the contract and are not sent separately. They are only available in their current version via the online service of Superbude at https://www.superbude.com/. We therefore strongly recommend that you print out these General Terms and Conditions (notice pursuant to § 246c EGBGB).
1.4 The House Rules (“Rules of Play”) and the digital House Rules of Superbude are attached to these GTC as an annex and form part thereof.
1.5 The German language version of the contractual documents shall be solely decisive and legally binding; this applies in particular to the interpretation by the parties of undefined legal terms. Versions in other languages are provided for information purposes only.

2 Definitions
Within the following contractual terms, the following definitions apply:
2.1 “Superbude” or “the Superbuden”, “we” or “us” refers to the following companies:

Superbude Hotel Hostel Lounge Schanze GmbH
Juliusstraße 1-7
22769 Hamburg

Superbude Hotel Hostel Lounge GmbH
Spaldingstraße 152
20097 Hamburg

Gastwerk Hotel Hamburg GmbH & Co. KG
Betriebsteil Superbude Altona Paradise
Paul-Dessau-Straße 2
22761 Hamburg

2.2 “Customer” and/or “customers” are those natural or legal persons who have agreed to the General Terms and Conditions for the Accommodation Agreement of Superbude, and to whom we provide services from concluded accommodation agreements. For reasons of simplification, the masculine pronoun is used throughout. The feminine and other forms are hereby included.
2.3 “Booking” is the conclusion of an accommodation agreement including all overnight stays and additional services by the customer with Superbude.
2.4 The online service is the entirety of the technical components through which Superbude provides its service, regardless of the technical distribution channel used, in particular via the online portal at the URL https://www.superbude.com/.
2.5 “User” means those natural or legal persons who have agreed to these Terms of Use and who use the functions of the online service and take note of the displayed content. The masculine pronoun is used throughout for the sake of simplicity. The feminine and other forms are hereby included.
2.6 “User account” is the entirety of the collected user data and the associated administrative and access authorization system for the online service.
2.7 “Credential” or “Access Data” is a unique combination of username and password of the user or a unique character string (“token”) that users can have sent to them as a login link by email.
2.8 “User profile” is all data stored in the online service relating to a user.
2.9 “Party” or “Parties” refers to Superbude and the user individually or collectively.
2.10 “User relationship” is the legal relationship established by these provisions between Superbude and the user, by virtue of which the user uses the online service.
2.11 “Content” means all information displayed on the online service, in particular texts, sounds, photographs, videos, and graphics.

II. General Terms and Conditions for the Accommodation Agreement of Superbude

When you book a room at one of the Superbuden, the following General Terms and Conditions apply:

1 Provisions on the Conclusion of Contract
1.1 Bookings at Superbude can be made in various ways, for example by telephone or via the Internet. However, the booking only becomes binding when it is confirmed by the respective Superbude in writing or in text form (email).
1.2 The booking process via Superbude’s online service at https://www.superbude.com/ is designed as follows:
1.2.1 The customer first selects for which location of the Superbude (Hamburg / Vienna) he wishes to make a booking.
1.2.2 He then enters his arrival and departure dates via a form and has the option to enter any available discount code at this point.
1.2.3 The customer selects one of the available room categories (e.g., “Doppelbude”, “Guesthouse M”, “Doppelbude L”, etc.).
1.2.4 The customer then selects the rate available in the selected room category for the chosen arrival and departure dates (see clause 3.4) and any available extra services.
1.2.5 In the next step, the customer enters the personal details necessary for the reservation as well as the details of the guest(s) and payment details. For online booking, a valid credit card is always required, unless the customer has previously registered as a user on the online service (see III. below).
1.2.6 In the next step, the customer is shown an overview of his shopping cart including all services selected in the booking process and gross prices. By confirming his awareness of these General Terms and Conditions and clicking on “Yes, make a binding booking”, the customer makes a binding order (offer within the meaning of § 145 BGB) to Superbude for the booking of the services listed on the summary page at the price stated there.
1.2.7 Before sending the order bindingly, the customer can always navigate back to the previous step to check and correct his details. The order can be cancelled at any time by closing the browser window.
1.2.8 The mere display of selected Superbude services in the shopping cart overview does not constitute a binding offer from Superbude within the meaning of § 145 BGB, but merely an invitation to submit an offer. A contract according to these terms and conditions only comes into existence when the booking made in accordance with clause 1.2.6 is confirmed by Superbude by email.
1.3 Where the booking is made in text form (email) or in writing, confirmation in text form is also required for the conclusion of the contract.
1.4 The contracting parties are the respective Superbude whose services the customer uses and the customer. If a third party has made a booking for the customer, he is liable jointly and severally with the customer. Superbude may then, at its discretion, make claims against the customer or the person making the booking for all claims arising from the agreement. This also applies to ancillary services or claims for damages by Superbude against the customer.

2 Services, Prices, Terms of Payment
2.1 Superbude is obliged to make the room available in the category booked by the customer and to provide any additional agreed services. There is no entitlement to the provision of a specific room.
2.2 The customer is obliged to pay the applicable or agreed prices for the services of Superbude. This also applies to services and expenses which the customer has arranged for third parties.
2.3 The prices quoted by Superbude include all applicable taxes and charges.
2.4 If there is a change in statutory value-added tax, other taxes or charges on the subject of performance after the conclusion of the contract, Superbude is entitled to adjust the price in accordance with the changes.
2.5 If these terms grant Superbude a unilateral right to adjust prices – see clause 2.4 – the customer has a special right of termination. The special right of termination lapses if it is not exercised within one week after the circumstances giving rise to it become known to the customer.
2.6 If the customer subsequently wishes to reduce the number of rooms booked, this requires the consent of Superbude. Superbude may make its consent dependent on increase in the price per room or for the hotel’s other services.
2.7 Superbude is entitled to make the binding reservation of the room dependent upon payment of a deposit or full advance payment.
2.8 The deposit may also be requested after the contract has been concluded.
2.9 If Superbude has justified doubts about the customer’s ability to pay, it may at any time demand advance payment of the full price or provision of security.
2.10 In addition, Superbude may, upon handing over the room or thereafter, require the payment of a security deposit of up to € 500 for any potential damages without the need for special circumstances. If the security deposit is not provided upon Superbude's request, Superbude is entitled to withdraw from the contract
2.10 For stays lasting longer than one week and for claims for services for the customer exceeding the amount of EUR 500.00, Superbude may issue interim invoices.
2.11 The invoice amount to be paid by the customer is generally payable upon check-in (see clause 6). Invoices according to clause 2.7 or 2.8 are payable immediately.
2.12 If Superbude and the customer have agreed payment upon receipt of the invoice, the payment is due upon receipt of the invoice. Default occurs on the 10th day after invoicing, without the need for a separate reminder.
2.13 If the customer falls into arrears, Superbude is entitled to stop providing services for the customer and to terminate the contractual relationship without notice, provided it has given the customer notice with a deadline and threatened to withhold service.
2.14 Superbude generally accepts payment by the methods made known by notices and on the online service. The acceptance of cheques, credit cards and other means of payment is made only for settlement purposes. Superbude reserves the right to refuse certain credit cards or to insist on cash payment in individual cases. This applies particularly in the event of technical disruptions.

3 Cancellation (Withdrawal) by the Customer
3.1 Unless otherwise agreed, the customer is entitled to withdraw according to statutory provisions.
3.2 Unless otherwise agreed, the customer is also obliged to pay the agreed fee even if he does not make use of the services booked at Superbude. However, Superbude must offset the income from renting the room to someone else and the expenses saved due to non-utilization.
3.3 Superbude is entitled to estimate the amounts under clause 2.2 by way of a lump sum and to demand up to 90% of the agreed room price. The customer is entitled to provide evidence of higher saved expenses or lower loss.
3.4 Notwithstanding clauses 3.2 and 3.3, and unless otherwise agreed during booking, the following cancellation conditions apply.
Tariffs and Conditions

• Standard (“Flex Rate”): Free cancellation until 12:00 noon on the day before arrival. For bookings of 4–5 rooms: free cancellation until 7 days before arrival, 12:00; 6–9 rooms: free cancellation until 14 days before arrival, 12:00. In the event of later cancellation or no-show, 90% of the room price for all booked nights is due, unless Superbude can otherwise rent the room. If the customer does not arrive, the right to further booked nights lapses, unless the customer declares in text form within 12 hours after the planned arrival that he wishes to retain the booking of subsequent nights.
• Standard 7 Days (“Semi Flex”): Free cancellation until 7 days before arrival, 12:00. For later cancellation, 90% of the room price for all booked nights is due. In the event of no-show, the right to further booked nights lapses, unless the customer declares in text form within 12 hours after the planned arrival that he wishes to retain the booking of subsequent nights.
• Advanced Saver Rate and Special Summer Hotrate: Cancellation is excluded. In the event of no-show, the right to further booked nights lapses, unless the customer declares in text form within 12 hours after planned arrival that he wishes to retain subsequent nights. In the event of no-show, 100% of the room rate for all booked nights is due, unless Superbude can otherwise rent out the room.
• (Additional) non-cancellable rates: Cancellation is excluded. If the customer does not arrive, the right to booked subsequent nights lapses, unless a declaration in text form within 12 hours after the planned arrival is given.

3.5 Risk of Arrival
The risk of being able to commence the journey to Superbude and make use of the booked room at the time of stay lies solely with the customer. Individual obstacles to arrival, in particular those due to the weather (e.g. heat, rain, snow and icy conditions, road closures, failures of public transport), accidents, illness, or similar circumstances arising after the conclusion of the contract, do not in principle release the customer from the obligation to pay or from cancellation fees according to the respective booked rates. Any decision to grant goodwill arrangements in individual cases is at the sole discretion of Superbude and does not establish a legal claim.

4 Cancellation (Withdrawal), Refusal of Service by Superbude
4.1 Superbude is entitled under the statutory provisions and also under the following circumstances to refuse services, withdraw from the contract, or terminate:
4.1.1 The customer has, as an exception to clause 3.1, been granted a right of withdrawal for a specific period; Superbude receives other enquiries for the rooms booked by the customer, and the customer does not waive his right of withdrawal at the request of Superbude.
4.1.2 The customer does not provide a deposit or advance payment within a deadline set by Superbude after requested to do so.
4.1.3 Provision of service has become impossible for Superbude due to circumstances for which it is not responsible or has become so difficult that continued fulfillment of the obligation would be economically unfeasible.
4.1.4 The customer has provided incorrect or misleading information regarding essential contractual facts when making the booking. Essential facts include, in particular, the identity of the customer and/or guests, the purpose of the stay, or incorrect or invalid payment data.
4.1.5 Superbude has justifiable grounds to believe that the use of its services will endanger the smooth running of business, the safety, or Superbude’s reputation in public, without this being attributable to Superbude’s control or organisation.
4.1.6 The customer transfers the room to a third party for use without the consent of Superbude.
4.1.7 The purpose of the stay or the actual use of the room is unlawful.
4.1.8 The customer is visibly under the influence of intoxicating substances upon arrival.
4.1.9 The customer behaves offensively towards Superbude’s staff or other guests.
4.1.10 The customer repeatedly violates the house rules or digital house rules of Superbude.
4.2 If Superbude withdraws for the reasons set out in clause 4.1, the customer has no right to claim damages.

5 Room Handover, Room Return, Transfer to Third Parties
5.1 Booked rooms are available to the customer from 3:00 pm on the day of arrival. The customer has no right to earlier provision. Handover of the room necessarily requires completion of the check-in process (see clause 6).
5.2 Booked rooms are generally kept available for the customer until 6:00 pm on the day of arrival. If the customer does not arrive by 6:00 pm, Superbude may allocate the room otherwise, without the customer having any claims against Superbude.
5.3 The customer must vacate the room completely by 12:00 noon on the day of departure. Should the customer vacate the room later, he is obliged to compensate Superbude on a flat-rate basis. If vacated by 2:00 pm, the compensation amounts to 50%; after 3:00 pm, to 100% of the agreed room rate. Superbude reserves the right to claim greater damage; the customer may provide evidence of lower loss.
5.4 The customer can agree a later arrival in advance, deviating from clause 5.2. This requires full advance payment of the room price or provision of a credit card number that enables payment in the event of non-arrival.
5.5 The subletting or further letting of rooms provided, as well as their use for purposes other than accommodation, requires the prior consent of Superbude. Refusal of consent does not entitle the customer to withdraw from or terminate the agreement.

6 Check-in
Before handing over the room, each customer must complete a check-in process. This process includes carrying out the formalities prescribed by law, in particular the collection of data required for the digital or paper registration form, handover of the key card, and payment. The customer may choose between digital and analogue check-in.
6.1 Digital Check-in
Digital check-in allows the customer to complete the process conveniently from their digital device. The customer receives a personalised link about 24 hours before planned arrival, giving access to the digital registration form. The customer must additionally authenticate with their surname, and the requested data must be entered completely and correctly. The digital check-in process is completed upon payment for the booking via the payment options announced per clause 2.14. Handover and coding of the key card take place at the self-check-in terminal on site.
6.2 Self-check-in On Site
All steps of check-in (clause 6.1) can also be carried out at the self-check-in terminal on site by the customer.

7 Check-out
After vacating the room (clause 5.3), the customer must leave the room key card in the box provided. Superbude reserves the right to charge a flat-rate compensation of €15.00 for key cards not returned in accordance with the rules.

8 Liability of Superbude and Obligations of the Customer
8.1 For loss or damage to property and financial losses, the liability of Superbude and its vicarious agents is limited to cases of gross negligence and intent, unless the loss or damage results from the breach of an essential contractual obligation (“cardinal obligation”).
8.2 Liability of Superbude for loss or damage to property and financial losses is limited to the typical, foreseeable damage for the contract.
8.3 Strict liability under § 536a BGB (German Civil Code) is excluded.
8.4 Superbude may provide the customer with a parking space, sometimes for a fee. This does not result in a contract of safekeeping within the meaning of § 688 BGB, neither for the vehicle left nor for items inside it. Liability in this respect is subject to clauses 8.1 and 8.2.
8.5 Superbude may provide storage areas and sheds for 1 bicycle per guest free of charge, depending on availability and upon request. There is no entitlement to this. A contract of safekeeping under § 688 BGB does not arise by this. Securing bicycles against theft is solely the customer’s responsibility. In particular, Superbude assumes no guarantee that the respective areas or sheds are effectively secured against unauthorised access. Liability in this respect is governed by clauses 8.1 and 8.2, with a maximum foreseeable damage amounting to €500.00.
8.6 For damage to items brought in by the customer, Superbude’s liability is subject to the statutory provisions of §§ 701 et seq. BGB.
8.7 Claims under clause 8.1 generally expire after one year from commencement of the limitation period under § 199 (1) BGB, and at the latest after five years regardless of knowledge of the circumstances giving rise to the claim.
8.8 Otherwise, the statutory provisions apply to liability and limitation of claims for damages against Superbude.
8.9 It is incumbent upon the customer to take possible and reasonable measures to protect their property brought in against theft or damage, and to facilitate claims processing in the event of loss or damage. This applies particularly if a room is shared with third parties.
8.10 The customer must use the room or hotel safe for valuables.
8.11 If the customer keeps amounts of cash exceeding €200.00 in their room, this must be reported at reception. If he or she fails to do so, liability of Superbude above this amount is excluded.

9 Internet Usage
9.1 Superbude allows the customer wireless access to the Internet.
9.2 The availability of WiFi/WLAN-enabled devices is the customer’s responsibility. Superbude neither provides technical support nor rental devices.
9.3 The data throughput of the Internet access provided depends essentially on factors outside Superbude’s sphere of influence. Therefore, Superbude offers no guarantee for availability, a specific bandwidth or the usability for specific services such as video/music streaming.
9.4 Superbude reserves the right to block access to certain Internet services.
9.5 When using the Internet access, the customer is obliged to comply with the digital house rules of Superbude.

10 Data Protection and Use of Data
10.1 Superbude collects, stores and uses personal data of its customers within the contractual relationship, as far as necessary for contract performance.
10.2 Superbude uses the email address as well as first and last name provided as part of the hotel accommodation agreement to send the customer personalised advertising for the hotel services of Superbude.
10.3 For creating and sending this newsletter, Superbude uses the “Daily Point” system from Toedt, Dr. Selk & Coll. GmbH. Various personal data—namely first name, last name, and email address—are stored and processed on Daily Point’s servers, located within the European Union. Superbude has entered into a data processing agreement with Toedt, Dr. Selk & Coll. GmbH in accordance with legal requirements to ensure compliant processing of customer data at Daily Point. Unsubscription from the newsletter is possible at any time via a link in the confirmation email, all newsletter emails, and, if necessary, by phone or email.
10.4 The customer may object to the use for the purpose mentioned in clause 10.2 at any time, including already upon conclusion of contract. To do so, it is sufficient to send an email to [email protected].
10.5 When and to the extent that the customer participates in Superbude prize draws – for example, via Superbude’s social media channels – the Supplemental Terms and Conditions for Prize Draws of Superbude apply to data processing and use.
10.6 The entity responsible for data processing pursuant to clause 9 is Superbude (clause 1).

11 Final Provisions
11.1 The customer may only offset claims by Superbude or claim a right of retention if his counterclaims are undisputed, legally established, or acknowledged by Superbude. A right of retention exists only if the claim of Superbude and that of the customer are based on the same contractual relationship.
11.2 The above provisions—including the annexes “House Rules” and “Digital House Rules”—are final with respect to the contractual relationship. Deviating provisions require text form to be effective.
11.3 Place of performance is the registered office of Superbude.
11.4 If the customer is a merchant or legal entity under public law or has no general jurisdiction in Germany, jurisdiction is the registered office of Superbude.
11.5 Only German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
11.6 Should any of the above provisions be or become invalid, the validity of the remaining provisions shall not be affected.

III. General Terms of Use for the Online Service at “Superbude.com”

For use of the online service, the following General Terms of Use apply to the user:

1. Subject and Description of the Online Service, Commencement and End of the User Relationship
1.1 The online service allows the user to manage their room bookings and associated additional services as well as their customer data. It also allows the user to provide Superbude with further information about themselves in connection with their booking. The user may also submit a user photo to Superbude.
1.2 Establishment of a User Relationship
The user relationship for the online service is established once the user has completed the registration process on the online service. The user clicks on “register now” and enters their first name, last name, and email address into an input mask. A confirmation email is then sent to the email address provided during registration. Registration is completed when the link contained in the confirmation email is clicked within 24 hours of the email being sent.
1.3 User Account Functions
1.3.1 My Data
Under the menu item “My Data”, the user is shown their user profile and functions for modifying it. If the user has previously made a room booking with Superbude using their registration email address, the data entered during the booking will be adopted in the user account and displayed when “My Data” is accessed the first time. The user also has the option to indicate special preferences under “My Preferences” to allow Superbude to optimise its service quality during the guest’s stays at one of the Superbuden.
1.3.2 My Bookings
Under the menu item “My Bookings”, the user can view information about past and upcoming stays at Superbude. If the user has previously made a room booking with Superbude using the registration email address, the data of these bookings will be adopted and displayed upon first accessing “Bookings”.
1.3.3 Delete User Account
Under the menu item “Delete user account”, the user can initiate the process to delete their user account and permanently erase all data held within it. The user relationship ends once the user account is deleted. Deleting the user account does not affect any bookings already made. Data stored as part of bookings will continue to be processed in accordance with the applicable terms, regardless of whether a user account exists.

2. Changes in Functionality of the Online Service
We are entitled to make changes to the features or design of individual functions of the online service, where such changes are appropriate and/or technically necessary.

3. User Obligations When Using the Online Service
3.1 Data in the User Account, Access Data
3.1.1 Users are required to keep the data stored in their user account accurate and to update it promptly in the event of changes. It is not permitted to set up user accounts in the name of third parties.
3.1.2 Users are obliged to treat access data and credentials confidentially and not to disclose them to third parties. If access data is compromised, the user must notify us immediately in text form so the user account can be blocked.
3.1.3 Content Provided by Users
Users are only entitled to upload content to their user account if there are no third-party rights or legal prohibitions. In particular, this applies to copyrights and other rights to images uploaded. It is especially strictly forbidden to upload image material or other personal data of third parties.
3.2 Prohibited Activities Relating to the Online Service
3.2.1 The user is not permitted to, through circumvention of protective devices, automatically read out, reverse engineer, disassemble, decompile or otherwise modify, process or customise the online service or data from it.
3.2.2 The user is not permitted to rent out their user account to third parties or to otherwise grant rights to it or to make it available to third parties either for payment or free of charge.
3.2.3 If the user breaches any of the obligations set out in clause 3.1 or 3.2, Superbude is entitled to terminate the user relationship and block the user account, provided the user does not remedy the breach after a warning and setting of a deadline. The user must be informed in the warning about the specific reasons for the intended blocking of their user account.
3.3 Changes to these General Terms of Use
We are entitled to unilaterally change the above general terms of use, where this is necessary to remedy subsequent disruptions to equivalence or to adapt to changed technical or legal conditions. In doing so, we will respect the user’s legitimate interests and notify users of changes at least two months in advance by email to the address stored in the user account, in text form. The changes will become effective unless the user objects to the change within 6 weeks after notification.

Version of these General Terms and Conditions: 2026/01/30