Your questions & our answers
What about existing bookings at Superbude?
Bookings in the period until 31.05.2020
All cancellations are free of charge and those affected will be or have been informed and, if necessary, rebooked to the Gastwerk Hotel or The George.
Bookings in the period 01. - 30.06.
Hoping that we can reopen earlier, we will keep these bookings in the system and reassess the situation in 2-3 weeks. Should it become apparent that we cannot open earlier, the cancellation confirmation will be sent to you in a few weeks.
Bookings for the period from 30.06.2020
For the beginning of July, for example, the same applies in case of an extension of the closure as for the period until 30.06.2020.
We are looking forward to your support!
Your trip has to take place anyway, what now?
- For all bookings during the period of the Superbuden closure, which are to be maintained due to a professional purpose, we offer ua rebooking in our partner hotels Gastwerk or The George Hotel at the same conditions. This offer applies to bookings from 1st of May, until then we cannot accommodate you in any hotel.
- Furthermore, we would be very grateful if existing, private bookings could be rebooked to a new date in the second half of the year.
- Please get in touch with us for this. You can reach us at: firstname.lastname@example.org // email@example.com
How can we reach you in the meantime?
Due to the fact that all staff are on short-term employment our Fortunes Hotel Family will take care of you in the meantime.
Who do we best contact in the case of:
Make a booking:
Buy a voucher:
Edit a booking in the future:
The processing time may take a little while, as we are currently not in operation.
What happens in case of opening earlier or an extension of the closure?
In our newsletter, on this page and the social media channels (Facebook, Instagram & Twitter) we will inform you about possible changes. Just follow our pages and be the first to know when we finally open again!
Statement on the current situation
After a few days of uncertainty, the hotel industry, and therefore us, has been hit hard.
***Starting today, our hotels will be closed until June 30th 2020! ***
We don't really know what to say and how to say it because at the same time we think of all our partners, neighbours and friends who have been hit just as hard.
As employer we try to help our employees to get through this unknown and difficult situation. In the end we have one goal; to open the doors to our beloved Superbude again.
We are already looking forward to the day when we will be able to enjoy the place as a meeting place for our community and guests, filled with wonderful events, modern and fun hospitality vibes, delicious breakfast and great people. Anticipation remains the most beautiful! And when that day has come, we need you more than ever to get back up!
Dear friends, stay positive, don't get discouraged, show solidarity to all who need it, be conscientious, buy records, stream music from up-and-coming artists and donate. We can do it, together! Without you we wouldn't be Superbude!
If there are any changes to these dates, we will inform you all immediately. The quickest way to find out everything is to be on our newsletter list: go.superbude.com/news or at superbude.com
See you soon, Superbude & Joern, Kim, Klaas, Kimi, Christian, Danilo, Philipp, Fenja, Alice, Tina, Wosto, Phil, Andrew, Jan, Xenia, Christina, Paula, Jenny, Andrea, Kitty, Flo, Elena, Katrin, Sebastian, Nazzareno, Jenny, Nele, Jens, Chris, Adil, Tatjana, Salma, Christian, Flo & Michi, and all our loyal helpers <3
PS: If you have booked a stay in this period, we, as well as all other tourism companies, would be very happy if you simply choose another date in the future instead of canceling.
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