Superbude Hotels Hamburg & Wien are committed to ensuring digital accessibility for people with disabilities. We continuously improve user-friendliness for everyone and apply the relevant accessibility standards (WCAG 2.2, BITV, and EN 301 549). This digital accessibility statement applies to the Superbude Hotels Hamburg & Wien website published at https://www.superbude.com/.

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Status of Compliance with Requirements
The website is currently not fully compliant with the technical requirements of the Web Content Accessibility Guidelines (WCAG) 2.2 and the Barrier-Free Information Technology Ordinance (BITV 2.0).

Non-Accessible Content
The following content is not accessible because it represents a disproportionate burden according to Section 12a Paragraph 6 of the German Federal Act on Accessibility of Persons with Disabilities (BGG):

• Several pages contain images without labels. Navigating to the images with screen readers is difficult. | WCAG: 1.1.1
• Almost all pages contain links without link text. | WCAG: 4.1.2
• On all pages, the contrast between text and background is too low. | WCAG: 1.4.3
• Some pages contain iframe elements without labels. Navigating to the iframes with screen readers is difficult. | WCAG: 4.1.2
• On several pages, the language stored in the HTML does not match the page language. | WCAG: 3.1.1
• Some pages contain form fields without labels. Navigating to the form fields with screen readers is difficult. | WCAG: 4.1.2
• Some pages contain buttons without labels. Navigating to the buttons with screen readers is difficult. | WCAG: 4.1.2
• Some pages contain headings that have no label or contain the aria-hidden attribute and are therefore inaccessible to screen
• readers. | WCAG: 1.3.1
• The meta viewport prevents zoom on all pages. Disabling zoom makes page content more difficult to read for people with visual impairments. | WCAG: 1.4.4
• Some pages contain invalid Aria attribute values. These are not detected by screen readers and therefore not displayed correctly. | WCAG: 4.1.2
• Some pages contain incorrect values for 'autocomplete' attributes. As a result, they may not be recognized by the browser. | WCAG: 1.3.5
• Some pages contain parent elements that lack the appropriate child elements. This can confuse screen reader users because they expect content to be present, but none is present. | WCAG: 1.3.1
• On several pages, links are indistinguishable from the surrounding text. | WCAG: 1.4.1
• Some pages contain interactive elements whose names are not part of the label. This makes it difficult to navigate the website using voice commands. | WCAG: 2.5.3
• Some pages contain elements whose Aria IDs appear multiple times. This makes navigating the website difficult with screen readers. | WCAG: 4.1.2

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Reasons for the pending accessibility adjustments The necessary adjustments to the current website have not yet been completed; a website relaunch with a focus on accessibility is currently underway. The new, accessible website is expected to be launched in Q3 2025.

Any necessary adjustments to solutions provided by third parties (e.g. booking process, table reservation, etc.) are the responsibility of the respective third party provider.

This statement was created on June 12, 2025. The statement was created using Eye-Able® technology from Web Inclusion GmbH. More information about Web Inclusion GmbH can be found at https://eye-able.com/. Web Inclusion GmbH has completed all machine-verifiable testing steps.

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Feedback and Contact Information

Do you have a comment or suggestion regarding barriers on this website? Please contact us. We will explain the barriers that exist. You can find out about any exceptions we have made. We will answer your questions as quickly as possible, but no later than within the statutory period of six weeks. Thank you for your feedback. You can contact us at the following address:

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Superbude Hotel Hostel Lounge GmbH
Spaldingstraße 152
20097 Hamburg

[email protected]
+49 40 3808780

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Through regular reviews and adjustments, we ensure that our digital offerings comply with legal requirements and are continuously improved to ensure high accessibility and security for all users.

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Arbitration Board

Market Surveillance Authority of the Federal States for the Accessibility of Products and Services Magdeburg, Saxony-Anhalt.

Note on Section 36 VSBG: We do not participate in dispute resolution proceedings before a consumer arbitration board and are not obliged to do so.